Legal

Terms of Use

Effective date: 1 May 2026  ·  Last updated: 25 May 2026  ·  Version 1.0

1. Parties and Acceptance

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and EXLPRS LLP, a limited liability partnership duly registered in India under the Limited Liability Partnership Act, 2008, operating under the brand name EXLPRS ("Company," "we," "us," or "our"), with its principal place of business in Hyderabad, Telangana, India.

These Terms govern your access to and use of the website located at exlprs.com and all subdomains thereof, together with all content, features, downloadable materials, email communications, and other services we provide (collectively, the "Services").

By visiting the website, submitting a form, downloading a whitepaper, requesting a capability diagnostic, registering for a programme, or otherwise accessing or using any part of the Services, you affirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using the Services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and references to "you" shall include that entity.

2. Eligibility

You must be at least 18 years of age to access or use the Services. By using the Services, you represent and warrant that:

• You are at least 18 years old;
• You have the legal capacity to enter into a binding agreement under applicable law;
• You are using the Services in a professional or educational capacity and not for any unlawful purpose;
• Your use of the Services does not violate any applicable law, regulation, or agreement to which you are a party;
• If acting on behalf of an organisation, you have authority to bind that organisation to these Terms.

We reserve the right to refuse or revoke access to any person who does not meet these eligibility requirements or who we reasonably believe poses a risk of harm to the Services, our business, or other users.

3. Description of Services

EXLPRS is a performance systems architecture and leadership development firm. Our Services include, without limitation:

• Capability Diagnostics: Structured assessments that identify the invisible friction within organisational capability systems — mapping gaps between what leaders know and what they execute under pressure;
• Discovery Assessments: AI-assisted and human-curated discovery instruments that generate industry-specific gap analyses and capability readiness scores;
• Industry Benchmarks: Comparative performance data and benchmark reports across sectors including BFSI, BPO, GCC, Technology, Manufacturing, Retail, Healthcare, and Energy;
• Whitepapers and Insights: Proprietary research, frameworks, analytical articles, and thought leadership content published on exlprs.com;
• Leadership Development Programmes: Structured capability-building programmes, workshops, facilitator certification, onboarding excellence, and leadership readiness interventions delivered in person, virtually, or in blended formats;
• Consulting Engagements: Advisory, strategy, organisational design, and performance engineering engagements with client organisations, governed by separate written agreements;
• Email Communications: Newsletters, programme updates, and transactional messages sent to registered contacts in compliance with applicable law.

The Services, their features, and their availability are subject to change, suspension, or discontinuation at any time, with or without notice, at our sole discretion. We do not guarantee that any particular feature or content will remain available.

4. Intellectual Property Rights

4.1 Our Intellectual Property

All content, materials, frameworks, methodologies, designs, graphics, text, data compilations, benchmarks, programme architectures, trademarks, service marks, trade names, and other intellectual property available through the Services — including without limitation:

• The name and mark EXLPRS;
• The tagline "Excellence isn't taught. It's engineered.";
• The designation Performance Systems Architecture;
• All capability diagnostic frameworks, benchmark methodologies, programme designs, scenario architectures, and proprietary scoring rubrics;
• All whitepaper content, research findings, and analytical frameworks;

— are the exclusive property of EXLPRS LLP or its licensors and are protected by applicable copyright, trademark, trade secret, and other intellectual property laws of India, including the Trade Marks Act 1999, the Copyright Act 1957, and applicable international treaties and conventions.

These Terms do not transfer any intellectual property rights to you. All rights not expressly granted herein are reserved by EXLPRS LLP.

4.2 Limited Licence to You

Subject to your ongoing compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to:

• Access and use the Services and website content for your personal, non-commercial, professional development or organisational research purposes;
• Download and retain a single copy of any whitepaper or report for which you have registered, for your own internal professional reference;
• Share links to EXLPRS content for the purpose of professional discussion, provided attribution is clear and no modification is made.

This licence expressly excludes: (a) commercial reproduction or distribution of any EXLPRS content, frameworks, or methodologies; (b) creating derivative works from our proprietary materials; (c) reverse engineering, decompiling, or extracting any underlying algorithms, scoring logic, or diagnostic frameworks; (d) use for competitive intelligence or to develop competing products or services; (e) removing or altering any copyright, trademark, or proprietary notice from any material.

4.3 User Submissions

By submitting any information, content, feedback, or responses through the Services ("User Content"), you grant EXLPRS LLP a worldwide, royalty-free, non-exclusive licence to use, process, analyse, and incorporate such User Content for the purposes of operating, improving, and developing the Services, subject to our Privacy Policy. You represent and warrant that your User Content does not infringe any third-party rights and that you have all necessary rights to grant this licence.

5. No Professional Advice

Capability diagnostics, discovery assessments, industry benchmarks, and all other analytical outputs provided through the Services are tools to support thinking and conversation — not validated psychometric assessments, clinical instruments, or professional determinations. EXLPRS LLP is not a licensed professional services firm in law, finance, medicine, or psychology.

We strongly recommend that you seek independent professional advice from qualified practitioners before making significant organisational, commercial, legal, financial, or employment decisions. Any consulting services provided under a separate written engagement agreement are governed exclusively by the terms of that agreement.

6. User Conduct and Prohibited Activities

You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use. You agree that you will not, and will not permit any third party to:

• Use the Services for any unlawful, fraudulent, deceptive, abusive, or harmful purpose;
• Attempt to gain unauthorised access to any portion of the Services, our servers, databases, or connected networks;
• Introduce, transmit, or otherwise propagate viruses, malware, ransomware, trojans, spyware, adware, or other malicious or harmful code;
• Conduct automated scraping, crawling, spidering, or bulk data harvesting of any part of the Services or their content without our prior written consent;
• Circumvent, disable, or interfere with security features of the Services, including any bot-protection, rate-limiting, or authentication systems;
• Use the Services to send unsolicited commercial communications, spam, or bulk messages in violation of applicable law;
• Impersonate any person or entity, or falsely represent your affiliation with any person, entity, or the EXLPRS brand;
• Probe, test, scan, or penetrate the security of our systems without prior written authorisation from us;
• Overburden, disrupt, or impair the functionality or availability of the Services through denial-of-service attacks or similar methods;
• Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices embedded in or on any part of the Services;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services for commercial purposes without our express written permission;
• Use our content, frameworks, benchmarks, or methodologies to train, fine-tune, or develop competing products, AI models, or services;
• Misrepresent any EXLPRS content, diagnostic output, or benchmark data in any external communication, publication, or marketing material.

We reserve the right to investigate any suspected violation of these prohibitions and to take appropriate legal action, including removing content, suspending or terminating access, and reporting to law enforcement authorities.

7. Third-Party Links and Services

The Services may contain links to third-party websites, resources, or platforms. These links are provided for your convenience only and do not constitute our endorsement of, or responsibility for, any third-party content, products, services, or practices. We have no control over, and accept no liability for, any third-party websites or content.

Your interactions with any third-party website or service are governed by that party's own terms of use and privacy policy, and you access such sites entirely at your own risk. We recommend you review the terms and privacy practices of any third-party site before sharing personal information.

8. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference and describes how we collect, use, process, store, and protect your personal data. EXLPRS LLP is committed to compliance with:

• The Digital Personal Data Protection Act, 2023 (DPDPA) — governing the processing of digital personal data of individuals in India;
• The General Data Protection Regulation (GDPR) — where applicable to users in the European Economic Area or United Kingdom;
• The California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) — where applicable to California residents.

By using the Services, you acknowledge our data practices as described in the Privacy Policy. For privacy-related queries or data subject requests, contact us at privacy@exlprs.com.

9. CAN-SPAM and Email Communications

Where you have provided your email address to receive communications from EXLPRS LLP, we will send you relevant updates, newsletters, programme information, and transactional emails in accordance with the CAN-SPAM Act (where applicable), Indian Information Technology (Reasonable Security Practices) Rules, and other applicable email marketing laws.

Every commercial email we send will include a clear and conspicuous unsubscribe mechanism. You may opt out of marketing communications at any time by following the unsubscribe instructions in any such email or by contacting us at shyam@exlprs.com. Transactional and service-related emails will continue to be sent as necessary.

Our physical mailing address for CAN-SPAM purposes is:

10. Disclaimer of Warranties

No information or advice obtained from EXLPRS LLP, through the Services, or from any content published on exlprs.com shall create any warranty not expressly stated in these Terms.

EXLPRS LLP does not warrant that the website is free from technical errors, that defects will be corrected, that the site or its servers are free of viruses or other harmful components, or that the information on the website is accurate, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

11. Limitation of Liability

To the fullest extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the greater of: (a) the amount actually paid by you to EXLPRS LLP in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) INR 1,000 (Indian Rupees One Thousand only).

The limitations of liability in this Section reflect a deliberate and commercially reasonable allocation of risk between the parties and are a fundamental element of the basis of the bargain between us. The Services would not be provided to you on these terms without these limitations. Some jurisdictions do not allow certain exclusions or limitations of liability; in such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

12. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless EXLPRS LLP, its designated partners, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and legal fees arising out of or relating to:

• Your violation of any provision of these Terms;
• Your use or misuse of the Services or any content obtained through the Services;
• Your violation of any applicable law, statute, regulation, or third-party rights;
• Any content you submit, post, or transmit through the Services;
• Any organisational, employment, commercial, or other decisions made in reliance on diagnostic outputs, benchmark data, or other content from the Services.

13. Copyright and DMCA Policy

EXLPRS LLP respects intellectual property rights and expects all users to do the same. We have designated an agent with the United States Copyright Office pursuant to 17 U.S.C. § 512(c)(2) to receive notices of claimed copyright infringement:

If you believe that any content accessible through our Services infringes your copyright, please send a written notice to our designated agent containing:

1. Identification of the copyrighted work claimed to be infringed (or a representative list if multiple works are at issue);
2. Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material on our Services;
3. Your name, address, telephone number, and email address;
4. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or applicable law;
5. A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or are authorised to act on behalf of the copyright owner; and
6. Your physical or electronic signature.

We will respond to valid DMCA takedown notices in accordance with the Digital Millennium Copyright Act and applicable law. Repeated infringers may have their access to the Services terminated.

14. Governing Law and Jurisdiction

These Terms shall be governed by, and construed in accordance with, the laws of India, without regard to any conflict of law provisions that would cause the laws of another jurisdiction to apply.

Subject to the dispute resolution provisions in Section 15, the courts of competent jurisdiction located in Hyderabad, Telangana, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.

If you are located in the European Economic Area, the United Kingdom, or any other jurisdiction where mandatory consumer protection laws apply, nothing in these Terms shall limit your rights under such mandatory applicable laws.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact EXLPRS LLP at legal@exlprs.com and attempt in good faith to resolve the dispute informally. We will use commercially reasonable efforts to resolve any dispute within thirty (30) days of receiving written notice. If the dispute is not resolved within that period, either party may proceed to formal resolution as set out below.

15.2 Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or any breach, termination, invalidity, or enforceability thereof shall be referred to and finally resolved by binding arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 of India (as amended), by a sole arbitrator mutually agreed upon by the parties. If the parties cannot agree on an arbitrator within fifteen (15) days of a written request, the arbitrator shall be appointed in accordance with the said Act.

The seat and venue of arbitration shall be Hyderabad, Telangana, India. The language of the arbitral proceedings shall be English. The arbitral award shall be final, binding, and enforceable in any court of competent jurisdiction.

15.3 Class Action Waiver

To the fullest extent permitted by applicable law, you waive any right to participate in or bring a class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding against EXLPRS LLP. All claims between you and EXLPRS LLP must be brought solely in your individual capacity. Nothing in this Section shall limit rights that cannot be waived under applicable mandatory law.

16. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time and at our sole discretion. We will provide notice of material changes by updating the "Last updated" date at the top of this page. Where required by applicable law or where changes materially affect your rights, we may provide additional notice (such as by email to registered contacts or by a notice on the website).

Your continued access to or use of the Services after any revised Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to revised Terms, you must immediately cease using the Services.

We encourage you to review these Terms periodically.

17. Termination

We may, in our sole discretion, suspend or terminate your access to the Services at any time, with or without cause, with or without notice, effective immediately. Grounds for suspension or termination include, without limitation, breach of these Terms, conduct harmful to other users, conduct harmful to our business reputation, or requirements of applicable law.

Upon termination:

• Your licence to access and use the Services terminates immediately;
• You must cease all use of the Services and any EXLPRS materials;
• All provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including Sections 4, 5, 10, 11, 12, 14, and 15.

Termination of these Terms does not relieve you of any obligations or liability incurred prior to termination.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any separate written consulting engagement agreement, constitute the entire agreement between you and EXLPRS LLP with respect to the Services and supersede all prior negotiations, representations, warranties, and understandings, whether written or oral.

18.2 Severability

If any provision of these Terms is found by a court or arbitral tribunal of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorised representative of EXLPRS LLP.

18.4 Assignment

You may not assign, delegate, or transfer any of your rights or obligations under these Terms without our prior written consent. Any purported assignment without consent shall be null and void. EXLPRS LLP may freely assign its rights and obligations under these Terms — including in connection with a merger, acquisition, reorganisation, sale of assets, or operation of law — without restriction and without notice to you.

18.5 Force Majeure

EXLPRS LLP shall not be liable for any delay or failure in performance of the Services resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, governmental actions or orders, embargoes, sanctions, internet or telecommunications infrastructure failures, power outages, or third-party service provider outages.

18.6 Language

These Terms are prepared and executed in the English language. In the event of any inconsistency between an English version and any translation, the English version shall prevail.

18.7 Headings

Section headings are included for convenience only and shall not affect the interpretation of these Terms.

18.8 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and EXLPRS LLP. You have no authority to bind EXLPRS LLP to any obligation.

Contact Us

For any questions, concerns, or notices relating to these Terms of Use, please contact us: